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faq [2011/01/04 07:40] DurableDNS Support |
faq [2020/09/01 02:36] (current) DurableDNS Support |
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| DurableDNS is a managed DNS hosting service that takes all of the difficulty out of administering DNS for one or many domains. Our user interface is easy to use, presented in plain English, and supported by experts. The DurableDNS name servers are geographically separated to remove all single points of failure for your DNS hosting. The DurableDNS team is available to assist in establishing DNS records that support your business needs. | DurableDNS is a managed DNS hosting service that takes all of the difficulty out of administering DNS for one or many domains. Our user interface is easy to use, presented in plain English, and supported by experts. The DurableDNS name servers are geographically separated to remove all single points of failure for your DNS hosting. The DurableDNS team is available to assist in establishing DNS records that support your business needs. | ||
| ==== What payment options are available? ==== | ==== What payment options are available? ==== | ||
| - | Currently, DurableDNS processes all payments through [[http://checkout.google.com/|Google Checkout]] and [[http://paypal.com/|PayPal]]. Google Checkout accepts Visa, Mastercard, American Express, and Discover cards. If you would like to make an offline payment via check, [[https://durabledns.com/contact.html|contact us]]. | + | Currently, DurableDNS processes all payments through [[http://paypal.com/|PayPal]]. PayPal accepts Visa, Mastercard, American Express, and Discover cards. If you would like to make an offline payment via check, [[https://durabledns.com/contact.html|contact us]]. |
| ==== What is your refund policy? ==== | ==== What is your refund policy? ==== | ||
| During the first 30 days of service customers may cancel at anytime for a full refund. After 30 days, customers are given a prorated refund based on days of service not used. If you want to cancel just a few of your zone credits, DurableDNS will credit your account extending the expiration date of your remaining zone credits. | During the first 30 days of service customers may cancel at anytime for a full refund. After 30 days, customers are given a prorated refund based on days of service not used. If you want to cancel just a few of your zone credits, DurableDNS will credit your account extending the expiration date of your remaining zone credits. | ||
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| A and AAAA type DNS records can be setup for automatic DNS failover at DurableDNS. DurableDNS will monitor your server and if it becomes unavailable the DNS record can be changed to a backup server automatically. DNS failover can be used with round-robin DNS and DNS load balancing to distribute traffic to two servers when both are online and to one server if the other fails. | A and AAAA type DNS records can be setup for automatic DNS failover at DurableDNS. DurableDNS will monitor your server and if it becomes unavailable the DNS record can be changed to a backup server automatically. DNS failover can be used with round-robin DNS and DNS load balancing to distribute traffic to two servers when both are online and to one server if the other fails. | ||
| ==== What are the names and IP addresses of your name servers? ==== | ==== What are the names and IP addresses of your name servers? ==== | ||
| - | NS1.DURABLEDNS.COM -- 75.127.97.225 -- Atlanta, GA\\ | + | NS1.DURABLEDNS.COM -- 162.217.30.20 -- Atlanta, GA\\ |
| - | NS2.DURABLEDNS.COM -- 67.18.89.28 -- Dallas, TX\\ | + | NS2.DURABLEDNS.COM -- 162.217.31.20 -- Global - Anycast\\ |
| NS3.DURABLEDNS.COM -- 66.160.141.18 -- Fremont, CA\\ | NS3.DURABLEDNS.COM -- 66.160.141.18 -- Fremont, CA\\ | ||
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| + | All legacy nameserver clusters will eventually be replaced by our anycast clusters. | ||
| ==== Is there an API available for managing my DNS zones? ==== | ==== Is there an API available for managing my DNS zones? ==== | ||
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| ==== Do you support private label name servers? (Example: ns1.yourdomain.com) ==== | ==== Do you support private label name servers? (Example: ns1.yourdomain.com) ==== | ||
| Customers can setup private label name servers by registering name servers for their domain with the IP addresses of our name servers. The IP addresses of our name servers are published in the control panel and here in the FAQ. | Customers can setup private label name servers by registering name servers for their domain with the IP addresses of our name servers. The IP addresses of our name servers are published in the control panel and here in the FAQ. | ||
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